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Warwickshire County Council
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Job profile
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Job details
Job reference
RA0000271
Date posted
01/06/2019
Application closing date
24/06/2019
Location
Warwick
Salary
£18,795 - £19,171 per annum
Working pattern
Full time
Contractual hours
Blank
Basis
Blank
Job category/type
Administration / Clerical / Secretarial - inc PA
Attachments
Blank
HR Admin Officer
Job description
HR Admin Officer, HR Service Centre
Having excellent customer service skills, you will answer telephone and email queries from our customers about all aspects of the HR and Payroll service. Every day is different so you thrive on the unexpected, enjoy working with people, and have an excellent telephone manner. You enjoy using route cause analysis techniques
to get to the bottom of the queries you face and will use your findings to improve our systems and processes for the benefit of our customers.
The Role
37 hours per week
Permanent Contract
Key aspects of the role are detailed below:
Excellent customer service to our customers via phone and email
Continuous improvement - looking for ways for customers to self serve and reduce demand
Adhoc work created through projects and service centre
Working as part of team both in CST and service centre
Resolving customers queries and questions around payroll and other HR subjects
Understanding the self service and business side of the payroll system
Key Requirements
Customer Service experience
Telephone and email handling
Complaint handling - how to deal with difficult customers
Word/excel skills
Team working
For further information please see the attached Job Description & Person Specification.
Additional information
For further information about the role please contact Roxanne Sullivan on roxannesullivan@warwickshire.gov.uk
Closing date: 24th June 2019
Interview date: 3rd July 2019
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online. Please note, CV's should not be submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
We welcome applications from everyone and value diversity in our workforce.
Job title
HR Admin Officer
Job reference
RA0000271
Date posted
01/06/2019
Application closing date
24/06/2019
Location
Warwick
Salary
£18,795 - £19,171 per annum
Working pattern
Full time
Contractual hours
Blank
Basis
Blank
Job category/type
Administration / Clerical / Secretarial - inc PA
Attachments
Blank
Job description
HR Admin Officer, HR Service Centre
Having excellent customer service skills, you will answer telephone and email queries from our customers about all aspects of the HR and Payroll service. Every day is different so you thrive on the unexpected, enjoy working with people, and have an excellent telephone manner. You enjoy using route cause analysis techniques
to get to the bottom of the queries you face and will use your findings to improve our systems and processes for the benefit of our customers.
The Role
37 hours per week
Permanent Contract
Key aspects of the role are detailed below:
Excellent customer service to our customers via phone and email
Continuous improvement - looking for ways for customers to self serve and reduce demand
Adhoc work created through projects and service centre
Working as part of team both in CST and service centre
Resolving customers queries and questions around payroll and other HR subjects
Understanding the self service and business side of the payroll system
Key Requirements
Customer Service experience
Telephone and email handling
Complaint handling - how to deal with difficult customers
Word/excel skills
Team working
For further information please see the attached Job Description & Person Specification.
Additional information
For further information about the role please contact Roxanne Sullivan on roxannesullivan@warwickshire.gov.uk
Closing date: 24th June 2019
Interview date: 3rd July 2019
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online. Please note, CV's should not be submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
We welcome applications from everyone and value diversity in our workforce.