The jobs system has moved
Please visit our new jobs site for a list of current vacancies
Customer Service Advisor - Customer Service Centre Supporting People Team.
We have permanent Customer Service Advisor roles within the Customer Service Centre Supporting People Team, based at King's House in Bedworth. The Team provides people with a single point of access to local information,advice and other key services.
We provide a county-wide adult social care service that supports vulnerable people by providing an initial triage, evaluation and response service, including provision of accurate information and advice,signposting and initial problem-solving at the first point of contact.
You will be working as part of a team as the single point of contact for requests for information, advice and services from the public, within the Council and other agencies.
Key Requirements
We are looking for professional and enthusiastic Customer Service Advisors us achieve our drive to provide excellent service in everything that we do.
Our business is changing rapidly so the ability to learn new process and systems is paramount. You'll have strong communication skills, a good understanding of IT systems and a real commitment to service improvement.
Experience of working in a customer service environment,with the ability to deal with a continuous stream of contacts requesting a service is essential.
This is a very demanding but rewarding role.
The start date for this position will be 30th April 2019.
Opening hours are 0800-17:30 Monday to Thursday, and until 17:00 on Friday; shifts will be worked on a rota basis between these hours.
For further information please see the Job Description & Person Specification
Additional information
For further information about the role please contact Paula Thompson either via email at paulathompson@warwickshire.gov.uk or call 07917 791750.
Closing date: 31st March
Interview date: 10th April
To apply for this vacancy click on the 'Apply' button.
Our method of application is online. Please note, CV's should not be submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email,so please check your email on a regular basis after submitting your application.
Rewards & Benefits of working for Warwickshire
It really is true that every single job role here at Warwickshire County Council contributes to bettering the lives of the people in our County; we want to do this for our employees, too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours, technology to support remote working (such as light laptops and phones where the role allows).
Time to recharge is so important; we provide a generous holiday allowance which rises as you remain in employment with us. You get all Bank and public holidays off, plus all staff are given an extra day of holiday over Christmas.
As if that wasn't enough, you'll also have access to membership of the Local Government contributory pension scheme, childcare vouchers, a host of enhanced family friendly policies and some of the very best Learning and Development training courses to support your ongoing development.
For updates on our latest recruitment news and vacancies follow us on https://twitter.com/wccjobs
We welcome applications from everyone and value diversity in our workforce.