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About Us and the Role
We are looking for two Customer Service Assistants based at our busy Rugby Library where you will be the first point of contact for all users.
One position is for every Saturday 10.30-16.00 (5 hours per week) and the other every Sunday 12.00-16.00 (4 hours per week).
The post-holder will be an integral part of a team; therefore, you will need to use your own initiative and take responsibility to ensure that tasks are completed and customer needs are met, ensuring a positive experience for customers of all ages.
ICT plays a huge role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands-on advice and carrying out administrative duties.
You may also be required to assist with events and activities so you should have the ability to share enthusiasm and knowledge of books and reading with all ages, as well as have the enthusiasm to deliver promotional work including children's activities which may involve singing and telling stories.
Key requirements:
On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.
Please clearly state on the application form the position that you are interested in.
For the full Job Description and Person Specification please click the link here.
This organisation is committed to safeguarding and promoting the welfare of children and young people and adults and expects all staff and volunteers to share this commitment.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
Please click into the link to see the benefits we offer Our offer to you
Additional Information
For further information about the role please contact Will May (Hub Team Leader, Rugby) at willmay@warwickshire.gov.uk
Closing Date: Tuesday, 30th August 2022
Interview Date: Week commencing 5th September 2022
To apply for this vacancy please click on the 'Apply' button. Our method of application is online, please note, CV’s should not been submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on hrandpayroll@warwickshire.gov.uk including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the minimum criteria for the post. By ‘minimum criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you generally meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification.
Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council (WCC) is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. Therefore, we strongly encourage applications from members of underrepresented groups. WCC has a number of staff network groups which provide peer support and safe spaces for employees who hold these and other identities. See more.