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Senior Customer Services Assistant
Stratford upon Avon Library
24.38 hours
Salary GBP 12,884.50 - GBP 13,946.67 per annum
About The Role & Us
This role is based at our busy town centre Stratford Library where as a Senior Customer Services Assistant you will be responsible for supervising the Customer Services Assistants and Volunteers in delivering effective services to customers, ensuring a positive experience for customers of all ages.
This will include assisting customers with enquiries, the promotion of books, reading and events as well as providing ICT assistance. You will also be responsible for preparing rotas, carrying out banking activities and reporting building faults/ maintenance issues.
You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories, as part of your line manager duties you will also need to lead by example and encourage other colleagues with these activities.
ICT plays a big role in libraries today so experience of using office packages, the internet & social media is needed to assist our customers when answering enquires, giving hands on advice and carrying out administrative duties.
Working hours across the week will be allocated on a rota basis across all our sites. Libraries are open on a Saturday and specific sites also on Sunday. Staff will be required to work weekends and working patterns will be based on the needs of the service and are subject to change.
Working hours 24.38 hours: Tue & Wed 8:30 - 5:00, Fri 9:00 - 5:00,alternate Saturdays 10:00 - 3:15.
Sundays as required at Leamington Library. Enhanced rates of pay for Sunday working, plus time of in lieu.
For fullJob Description & Person Specification click the link.
Key Skills & Experience Required
On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths.Please list each qualification separately with the obtained grade.
Additional Information
On the application form please clearly list that you have the required 4 GCSE passes,grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade.
This organisation is committed to safeguarding and promoting the welfare of children, young people and adults and expects all staff and volunteers to share this commitment. This post is subject to an enhanced DBS disclosure.
For further details please contact Charlotte Jackson, charlottejackson@warwickshire.gov.uk01926 742745
Closing date 24th September 2019
Interview date 7th October 2019
To apply for this vacancy please click on the 'Apply' button.
Our method of application is online. Please note, CV's should not be submitted unless asked to do so.
If you are unable to apply using the 'Apply' button please contact the Recruitment Centre on recruitment@warwickshire.gov.uk, including your contact details and any relevant screenshots.
You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application.
We welcome applications from everyone and value diversity in our workforce.